Flight Delayed or Cancelled at CDG (Paris Charles de Gaulle)? Claim Up to €600

Q: How long do I have to claim for a flight delayed at CDG?

Since CDG is located in France, the 5-year prescription period applies. You have five years from the date of the flight to submit your EU261 claim. This is one of the longest deadlines in Europe, but it is always better to act quickly while you still have all your documents.

Q: How do I escalate to the DGAC after a CDG flight delay?

If the airline refuses your claim or does not respond within 6 weeks, you can contact the DGAC (Direction Générale de l'Aviation Civile) online at ecologie.gouv.fr. Since 2025 (decree 2025-772), mediation through the MTV (Médiateur du Tourisme et du Voyage) is mandatory before you can take legal action in court.

Q: My CDG flight was operated as a codeshare — am I covered?

Yes. For codeshare flights, the operating carrier (the airline that actually flies the aircraft) is responsible for EU261 compensation, not the marketing carrier. Check your boarding pass for the operating flight number and address your claim letter to that airline.

Paris-Charles de Gaulle is the second busiest airport in Europe. Thousands of passengers experience delays or cancellations at CDG every year. If your flight was delayed by 3 hours or more, or cancelled less than 14 days before departure, EU Regulation 261/2004 entitles you to compensation of up to €600.

Situations covered by EU261 from CDG

✓
Delay of 3 hours or more at arrival — the actual arrival time (when the doors open) counts, not the departure delay.
✓
Cancellation notified less than 14 days before departure — without an adequate alternative offered by the airline.
✓
Advancement of more than 1 hour — if the airline moved your departure earlier without you being able to board at the original time.
✓
Involuntary denied boarding — overbooking or a documentation issue attributable to the airline.

Main airlines at CDG

CDG is Air France's main hub and hosts nearly all major European and intercontinental carriers.

Airline	Terminal(s) at CDG	Claim link
Air France	2E, 2F, 2G, 2K	Air France claim →
easyJet	T1, 2D	easyJet claim →
Transavia	2F, 2H	Transavia claim →
Ryanair	T3	Ryanair claim →
British Airways	2C	EU carrier — covered
Lufthansa	1	EU carrier — covered
Vueling	2D	EU carrier — covered

EU261 compensation amounts — examples from CDG

Flight distance	Compensation	Example from CDG
≤ 1,500 km	€250	CDG → Nice (NCE) ~930 km
1,500–3,500 km or intra-EU	€400	CDG → Athens (ATH) ~2,100 km
> 3,500 km outside EU	€600	CDG → New York (JFK) ~5,830 km

The airline may reduce the amount by 50% if it offered you a rerouting with a limited delay at destination.

What to do if the airline refuses

CDG is located in France. If the airline refuses your claim or does not reply within 6 weeks, you have the following escalation path:

1
DGAC (Direction Générale de l'Aviation Civile) — file online at ecologie.gouv.fr. The authority can compel the airline to pay.
2
MTV (Médiateur du Tourisme et du Voyage) — mandatory mediation before court since decree 2025-772. Free and fully online.
3
Tribunal judiciaire — court proceedings as a last resort. 5-year prescription in France.

Why use Claimy instead of a claim agency?

Services like AirHelp or Flightright charge 25–35% commission on your compensation. On €250 recovered, you only receive ~€175.

	Claim agency	Claimy
On €250	You receive ~€175	You receive €240.10
On €400	You receive ~€280	You receive €385.10
On €600	You receive ~€420	You receive €575.10

Claimy generates your formal claim letter in 30 seconds for a fixed fee from €9.90. You send it yourself and keep 100% of your compensation.

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Frequently asked questions — CDG (Paris Charles de Gaulle)

Does the terminal at CDG affect my EU261 rights?

No. Your EU261 rights are identical regardless of which terminal your flight departed from. Mention the terminal and flight number in your claim letter to help the airline locate your case quickly.

How long do I have to claim for a flight delayed at CDG?

France applies a 5-year prescription period — one of the longest in Europe. You have five years from the date of the flight to submit your claim. That said, acting promptly is always better while your documents are still accessible.

How do I escalate to the DGAC after a CDG flight delay?

File a complaint online at ecologie.gouv.fr under "Droits des passagers aériens". Attach your ticket, boarding pass and any correspondence with the airline. The DGAC can formally instruct the airline to pay. Since decree 2025-772 (2025), MTV mediation is required before going to court.

The airline offered me a voucher at CDG — do I have to accept it?

No. EU261 Article 7 gives you the right to a cash payment. A voucher can only replace your cash compensation if you explicitly accept it in writing. Always refuse vouchers and insist on a bank transfer.

My CDG flight was operated as a codeshare — am I covered?

Yes. For codeshare flights, the operating carrier is responsible for EU261 compensation, not the marketing carrier. Check your boarding pass for the operating flight number and direct your claim letter to that airline.

More information

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