Transavia Flight Delayed or Cancelled? Claim Your EU261 Compensation
Transavia France, operating mainly from Paris-Orly (ORY), is subject to EU Regulation 261/2004. If your Transavia flight was delayed by 3 or more hours at arrival, or cancelled less than 14 days before departure, you are entitled to compensation of up to €600 per passenger. In France, you have 5 years to file your claim — no urgency, but act before evidence disappears.
Situations Covered by EU261 with Transavia
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Delay of 3 hours or more at arrival — the actual arrival time counts (when the doors open), not the departure delay.
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Cancellation notified less than 14 days before departure — without an adequate alternative offered by Transavia.
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Flight advanced by more than 1 hour — if Transavia moved your departure earlier and you could not board at the original time.
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Involuntary denied boarding — overbooking or documentation issue attributable to the airline.
How to Claim Compensation from Transavia
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Generate your formal demand letter with Claimy — in 30 seconds, with the exact legal references and the amount claimed.
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Send it by registered post with acknowledgement of receipt (LRAR) to the official Transavia postal address:
Transavia France, Service Clients, BP 10001, 95731 Roissy CDG Cedex, France -
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You can also submit a claim online via transavia.com → Customer Service → EU261. A registered letter remains recommended to keep proof of the sending date.
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Wait for Transavia's response — the usual deadline is 4 to 6 weeks. Keep all correspondence in case escalation is needed.
If Transavia Refuses or Doesn't Respond
If Transavia rejects your claim or doesn't reply within 6 weeks, the following escalation paths are available in France:
- → DGAC (Direction Générale de l'Aviation Civile) — file a complaint online at ecologie.gouv.fr. The DGAC can compel Transavia to comply.
- → Médiateur du Tourisme et du Voyage (MTV) — mandatory mediation step before going to court (decree 2025-772). Free service.
- → Tribunal judiciaire — last resort. In France, EU261 claims are relatively straightforward given the 5-year prescription period.
EU261 Compensation Amounts
| Flight distance | Compensation | Transavia example |
|---|---|---|
| ≤ 1,500 km | €250 | ORY → Barcelona, Lisbon, Amsterdam |
| 1,500–3,500 km or intra-EU | €400 | ORY → Athens, Marrakech, Canary Islands |
| > 3,500 km outside EU | €600 | Long-haul flights outside the EU |
Transavia may reduce these amounts by 50% if it offered you an alternative routing with a limited arrival delay at your destination.
Why Use Claimy Instead of a Claim Agency?
Traditional claim agencies (AirHelp, Flightright, etc.) charge 25–35% commission on your compensation. On €600, that's up to €210 you lose.
| Traditional agency | Claimy | |
|---|---|---|
| On €250 | You receive ~€175 | You receive €240.10 |
| On €400 | You receive ~€280 | You receive €385.10 |
| On €600 | You receive ~€420 | You receive €575.10 |
Claimy generates your claim letter in 30 seconds for a fixed fee from €9.90. You send the letter yourself and keep 100% of your compensation.
Check my eligibility →Frequently Asked Questions — Transavia France
How long do I have to claim compensation from Transavia in France?
In France, you have 5 years from the flight date to file a claim (Article 2224 of the Civil Code). This is one of the most generous prescription periods in Europe. That said, acting sooner makes it easier to gather evidence such as boarding passes and correspondence.
My Transavia flight departed from Paris-Orly (ORY) — am I covered?
Yes. Paris-Orly is on EU territory. Any flight departing from an EU airport is covered by EU261, regardless of the airline. Transavia France operates primarily from ORY, so all such flights are fully covered.
Transavia offered me a voucher — do I have to accept it?
No. You are not required to accept a voucher or travel credit. EU261 grants you the right to a cash payment. Transavia can only substitute a voucher if you explicitly and in writing agree. Refuse and demand payment in cash.
Transavia cited a technical fault — is that an extraordinary circumstance?
No. Consistent European case law holds that a technical fault is not an extraordinary circumstance — it falls within the normal risks of airline operations. Transavia remains liable to compensate you, unless the fault stems from sabotage or an unforeseeable manufacturing defect outside the airline's control.
Transavia refuses to pay — what are my options in France?
First, file a complaint with the DGAC (Direction Générale de l'Aviation Civile). Then refer to the Médiateur du Tourisme et du Voyage (MTV) — this step is mandatory before going to court in France since 2025. As a last resort, the tribunal judiciaire can rule in your favour.
Further Information
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