Flight Delayed or Cancelled at Brussels Airport (BRU, Zaventem)? Claim Up to €600
Brussels Airport (BRU, Zaventem) is Belgium's main international airport and the hub of Brussels Airlines. If your flight was delayed by 3 hours or more, or cancelled less than 14 days before departure, EU Regulation 261/2004 entitles you to compensation of up to €600 — but in Belgium you only have one year to act.
Situations covered by EU261 from BRU
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Delay of 3 hours or more at arrival — the actual arrival time (when the doors open) counts, not the departure delay.
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Cancellation notified less than 14 days before departure — without an adequate alternative offered by the airline.
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Advancement of more than 1 hour — if the airline moved your departure earlier without you being able to board at the original time.
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Involuntary denied boarding — overbooking or a documentation issue attributable to the airline.
Main airlines at Brussels Airport (BRU)
BRU is the hub of Brussels Airlines and also hosts TUI fly and easyJet.
| Airline | Terminal at BRU | Claim link |
|---|---|---|
| Brussels Airlines | Terminal A | Brussels Airlines claim → |
| TUI fly | Terminal B | EU carrier — covered |
| easyJet | Terminal B | easyJet claim → |
EU261 compensation amounts — examples from BRU
| Flight distance | Compensation | Example from BRU |
|---|---|---|
| ≤ 1,500 km | €250 | BRU → Amsterdam (AMS) ~175 km |
| 1,500–3,500 km or intra-EU | €400 | BRU → Athens (ATH) ~2,160 km |
| > 3,500 km outside EU | €600 | BRU → New York (JFK) ~6,140 km |
The airline may reduce the amount by 50% if it offered you a rerouting with a limited delay at destination.
What to do if the airline refuses
BRU is located in Belgium. If the airline refuses or does not reply within 3–4 weeks:
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SPF Mobilité et Transports (FPS Mobility) — file a complaint online at mobilit.belgium.be. The authority can compel the airline to comply.
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Juge de paix (Justice of the Peace) — for disputes up to €5,000, simplified procedure, no lawyer required.
Why use Claimy instead of a claim agency?
Services like AirHelp or Flightright charge 25–35% commission on your compensation. On €250 recovered, you only receive ~€175.
| Claim agency | Claimy | |
|---|---|---|
| On €250 | You receive ~€175 | You receive €240.10 |
| On €400 | You receive ~€280 | You receive €385.10 |
| On €600 | You receive ~€420 | You receive €575.10 |
Claimy generates your formal claim letter in 30 seconds for a fixed fee from €9.90. You send it yourself and keep 100% of your compensation.
Check my eligibility →Frequently asked questions — Brussels Airport (BRU)
How long do I have to claim for a flight delayed at BRU?
Belgium applies a 1-year prescription period (Art. X.49 Code of Economic Law). This is significantly shorter than France's 5 years. If your BRU flight was more than 11 months ago, act immediately.
What is the difference between BRU and CRL?
BRU (Brussels Airport, Zaventem) is Belgium's main international airport, about 12 km from the city centre. CRL (Charleroi) is a second airport located 60 km south of Brussels, mainly used by Ryanair and Wizz Air. Both fall under Belgian law and the 1-year deadline.
How do I escalate my BRU claim to the SPF Mobilité?
File a complaint online at mobilit.belgium.be. Attach your ticket, boarding pass and correspondence with the airline. The authority can formally instruct the airline to pay. As a final step, the juge de paix handles disputes up to €5,000.
My Brussels Airlines flight was delayed due to a strike — am I entitled to compensation?
An internal Brussels Airlines strike (cabin crew, mechanics) is generally not an extraordinary circumstance — the airline remains liable. An external strike (air traffic controllers) may exempt the airline. Document the cause carefully.
Can I claim if my BRU flight was part of a package holiday?
Yes. EU261 applies to all commercial flights departing from EU airports, regardless of whether the ticket was purchased individually or as part of a package. Your EU261 claim goes to the operating airline.
More information
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