Time limit (Germany): 3-year limitation period (§195 BGB), expiring on 31 December of the third year after the flight (§199 BGB). Example: flight on 10 April 2023 → deadline 31 December 2026.

Eurowings Flight Delayed or Cancelled? Claim up to €600

Q: Eurowings rejected my EU261 claim — what should I do?

If Eurowings refuses or does not respond within 4 weeks, you can file a free complaint with the LBA (Luftfahrt-Bundesamt) at lba.de, contact the SRV (Schlichtungsstelle Reise und Verkehr) for out-of-court mediation, or file a claim at the local Amtsgericht as a last resort.

Q: Is Eurowings an independent airline or a Lufthansa subsidiary?

Eurowings GmbH (IATA: EW) is a subsidiary of the Lufthansa Group and its low-cost brand. Although it belongs to the Lufthansa Group, Eurowings is a separate legal entity. For EU261 claims arising from a Eurowings flight, you must contact Eurowings directly — not Lufthansa.

Q: Eurowings cited a technical problem — do I have to accept that?

No. European case law establishes that a technical fault is a normal part of airline operations and does not constitute an extraordinary circumstance. Eurowings must pay unless the fault resulted from an unforeseeable manufacturing defect entirely outside the airline's control.

Q: How long do I have to claim against Eurowings?

Since Eurowings is based in Germany, the 3-year limitation period applies under §195 BGB. The deadline runs until 31 December of the third year after the flight (§199 BGB). A flight on 10 April 2023 therefore expires on 31 December 2026 — not 10 April 2026.

Q: Eurowings offered me a voucher — do I have to accept it?

No. EU261 Article 7 gives you the right to a cash payment. A voucher can only replace your legal entitlement if you explicitly accept it in writing. Decline and insist on a bank transfer.

Eurowings (IATA: EW) is the Lufthansa Group's low-cost subsidiary, headquartered in Düsseldorf (DUS) with additional hubs at Cologne/Bonn (CGN) and Stuttgart (STR). If your Eurowings flight was delayed by 3 hours or more, or cancelled less than 14 days before departure, EU Regulation 261/2004 entitles you to compensation of up to €600.

Situations covered by EU261 with Eurowings

✓
Delay of 3 hours or more at arrival — the actual arrival time (doors open) counts, not the departure delay.
✓
Cancellation notified less than 14 days before departure — without an adequate alternative offered by Eurowings.
✓
Flight brought forward by more than 1 hour — if you could not board at the originally scheduled time.
✓
Involuntary denied boarding — overbooking or a document issue attributable to the airline.

Main Eurowings bases: Düsseldorf (DUS) — main base · Cologne/Bonn (CGN) · Stuttgart (STR) · Vienna (VIE) · Hamburg (HAM). Eurowings primarily operates short and medium-haul routes across Europe and North Africa.

How to claim against Eurowings

1
Generate your formal demand letter with Claimy — in 30 seconds, with the correct legal references and exact compensation amount.
2
Send it by registered post with acknowledgement of receipt to Eurowings' official postal address:
Eurowings GmbH, Germanwings-Straße 1, 51147 Köln, Germany
3
Wait for Eurowings' response — typically 4 weeks. Eurowings frequently refuses claims at first instance.
4
If refused or no response — escalate to the LBA, contact the SRV for mediation, or file at the local Amtsgericht.

If Eurowings refuses or does not reply

If Eurowings refuses or fails to reply within 4 weeks, you have the following escalation options:

LBA — Luftfahrt-Bundesamt

→ National enforcement authority for EU261 in Germany
→ Free complaint online at lba.de
→ Can formally instruct Eurowings to pay

SRV — Schlichtungsstelle Reise und Verkehr

→ Recognised out-of-court mediation body — free for consumers
→ schlichtungsstelle-reise.de — recommended before going to court

Amtsgericht (Local Civil Court)

→ Last resort: competent local civil court at the departure airport
→ For disputes up to €5,000 — no lawyer required

Tip: always keep your booking confirmation, boarding pass and all correspondence with Eurowings. These documents are essential for any complaint or court action.

EU261 compensation amounts — Eurowings examples

Flight distance	Compensation	Eurowings example
≤ 1,500 km	€250	DUS → Berlin (BER) ~430 km, CGN → Vienna (VIE) ~900 km
1,500–3,500 km or intra-EU	€400	DUS → Palma (PMI) ~1,700 km, CGN → Lanzarote (ACE) ~2,900 km
> 3,500 km outside EU	€600	DUS → Dubai (DXB) ~5,100 km, STR → Cancún (CUN) ~9,100 km

Eurowings may reduce compensation by 50% if it offered you a rerouting with a limited arrival delay.

Why use Claimy instead of a claims agency?

Services like AirHelp or Flightright charge 25 to 35% commission on your compensation. On €250, you only receive ~€175.

	Claims agency	Claimy
On €250	You receive ~€175	You receive €240.10
On €400	You receive ~€280	You receive €385.10
On €600	You receive ~€420	You receive €575.10

Claimy generates your formal demand letter in 30 seconds for a fixed fee from €9.90. You send it yourself and keep 100% of your compensation.

Check my eligibility →

Frequently asked questions — Eurowings

Eurowings rejected my EU261 claim — what should I do?

If Eurowings refuses or does not reply within 4 weeks, file a free complaint with the LBA at lba.de or contact the SRV for mediation. As a last resort, file a claim at the competent Amtsgericht. Keep all your documents.

Is Eurowings an independent airline or a Lufthansa subsidiary?

Eurowings GmbH is a Lufthansa Group subsidiary. For EU261 claims on a Eurowings flight, you must contact Eurowings directly at: Eurowings GmbH, Germanwings-Straße 1, 51147 Köln, Germany — not Lufthansa.

Eurowings cited a technical problem — do I have to accept that?

No. European case law makes clear that a technical fault is part of normal airline operations. Eurowings must pay unless the fault was caused by an unforeseeable manufacturing defect entirely outside its control.

How long do I have to claim against Eurowings?

The 3-year limitation period under §195 BGB applies, expiring on 31 December of the third year after the flight (§199 BGB). A flight on 10 April 2023 expires on 31 December 2026 — not 10 April 2026. Act promptly.

Eurowings offered me a voucher — do I have to accept it?

No. EU261 gives you the right to a cash payment. A voucher can only replace your entitlement if you explicitly accept it in writing. Decline and insist on a bank transfer.

More information

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