Flight Delayed or Cancelled at Frankfurt Airport (FRA)? Claim Up to €600
Frankfurt Airport (FRA) is Germany's largest airport and the main hub of Lufthansa, handling over 60 million passengers a year. It is also one of Europe's busiest international gateways. If your flight at FRA was delayed by 3 hours or more, or cancelled less than 14 days before departure, EU Regulation 261/2004 entitles you to compensation of up to €600.
Situations covered by EU261 at FRA
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Delay of 3 hours or more at arrival — the actual arrival time (doors open) counts, not the departure delay.
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Cancellation notified less than 14 days before departure — without an adequate alternative offered by the airline.
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Flight brought forward by more than 1 hour — if you could not board at the originally scheduled time.
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Involuntary denied boarding — overbooking or a document issue attributable to the airline.
How to claim from Frankfurt Airport
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Generate your formal demand letter with Claimy — in 30 seconds, with correct legal references and the exact compensation amount.
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Send it by registered post with acknowledgement of receipt to the airline's official address. For Lufthansa: Lufthansa Customer Relations, 60546 Frankfurt am Main, Germany.
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Wait for the airline's response — typically 4 weeks. Many airlines refuse at first instance.
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If refused or no response — escalate to the LBA, contact the SRV for mediation, or file at the Amtsgericht Frankfurt am Main.
If the airline refuses or does not reply
FRA is in Hesse, Germany. If the airline refuses or fails to reply after 4 weeks, you have the following options:
Free complaint at lba.de. Germany's national enforcement authority for EU261.
Out-of-court mediation — free for consumers at schlichtungsstelle-reise.de.
Local civil court for disputes up to €5,000. Last resort if mediation fails.
EU261 compensation amounts — examples from FRA
| Flight distance | Compensation | Example from FRA |
|---|---|---|
| ≤ 1,500 km | €250 | FRA → Hamburg (HAM) ~490 km, FRA → Vienna (VIE) ~600 km |
| 1,500–3,500 km or intra-EU | €400 | FRA → Athens (ATH) ~1,900 km, FRA → Marrakech (RAK) ~2,700 km |
| > 3,500 km outside EU | €600 | FRA → New York (JFK) ~6,200 km, FRA → Tokyo (NRT) ~9,300 km |
The airline may reduce compensation by 50% if it offered you a rerouting with a limited arrival delay.
Why use Claimy instead of a claims agency?
Services like AirHelp or Flightright charge 25 to 35% commission. On €600, you only receive ~€420.
| Claims agency | Claimy | |
|---|---|---|
| On €250 | You receive ~€175 | You receive €240.10 |
| On €400 | You receive ~€280 | You receive €385.10 |
| On €600 | You receive ~€420 | You receive €575.10 |
Claimy generates your formal demand letter in 30 seconds for a fixed fee from €9.90. You send it yourself and keep 100% of your compensation.
Check my eligibility →Frequently asked questions — Frankfurt Airport (FRA)
Does the terminal at FRA affect my EU261 rights?
No. Your rights are identical from Terminal 1 (Lufthansa and Star Alliance) and Terminal 2 (other carriers). Include your terminal and flight number in the claim letter to help the airline identify your case quickly.
How long do I have to claim for a flight delayed at FRA?
Germany's 3-year limitation period (§195 BGB) applies. The deadline falls on 31 December of the third year after the flight (§199 BGB) — not exactly 3 years from the flight date. Act promptly while your documents are available.
My FRA flight was a Lufthansa codeshare — who is responsible?
The operating carrier (the airline actually flying the plane) is responsible for EU261 compensation, not the marketing carrier. Check your boarding pass for the operating flight number and address your claim to that airline.
Lufthansa cancelled my flight due to a strike — am I entitled to compensation?
It depends on the type of strike. A strike by Lufthansa's own staff is generally not considered an extraordinary circumstance under EU case law — the airline remains liable. An air traffic controllers' strike may qualify. File a claim regardless and require the airline to justify any refusal.
What happens if Lufthansa does not respond within 4 weeks?
Silence does not mean acceptance. After 4 weeks without a reply, file a free complaint with the LBA at lba.de or contact the SRV for out-of-court mediation. As a last resort, you can file at the Amtsgericht Frankfurt am Main.
More information
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